CP-2 is defined as which of the following?

CP-2 is defined as which of the following?

• A. Corporate Policy 2
• B. Code of Procedure 2
• C. Customer Protocol 2
• D. Code of Conduct promotes efficiency, instills discipline & fosters good public relations

Answer: (D)

CP-2 is a Code of Conduct. This kind of guideline defines how personnel should behave, guiding interactions, duties, and presentation to the public. It aims to make operations consistent (promoting efficiency), enforce standards (instilling discipline), and protect the organization’s image and trust with the public (fostering good public relations). The other options point to different document types—broad policies, step-by-step procedures, or customer interaction protocols—which don’t capture the purpose and scope of a conduct-focused standard.

CP-2 is a Code of Conduct. This kind of guideline defines how personnel should behave, guiding interactions, duties, and presentation to the public. It aims to make operations consistent (promoting efficiency), enforce standards (instilling discipline), and protect the organization’s image and trust with the public (fostering good public relations). The other options point to different document types—broad policies, step-by-step procedures, or customer interaction protocols—which don’t capture the purpose and scope of a conduct-focused standard.